About

Rick Grossmann - CEO

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Rick has been involved in the franchise industry since 1994. He franchised his first company and grew it to 49 location in 19 states during the mid to late 1990s. He served as the Chief Executive Officer and primary trainer focusing on franchise owner relations and creating tools and technologies to increase franchisee success.

Rick developed and launched his second franchise organization in 2003. He led this company as the CEO and CMO growing to over 150 locations in less than three years. He developed the high tech/high touch franchise recruiting and sales system.

Both companies achieved ranking in the Entrepreneur Magazine’s Franchise 500. During this period Rick served as a business and marketing consultant to small business and multimillion dollar enterprises. He also consulted with franchise owners and prospective franchisees, franchisors and companies seeking to franchise.

Rick had the honor of working with his mentor, Erwin Keup as a contributing Author for the 7th edition of Entrepreneur Magazine’s Franchise Bible published by Entrepreneur Press.

Mr. Grossmann has been chosen as the new Author of Franchise Bible and his 8th Edition was released worldwide in January of 2017.  He currently serves as an executive coach and strategist for multiple franchise clients.

Carolyn Miller - COO

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Carolyn Miller’s franchise career began in 1984 and includes more than 1,200 new store openings on both the corporate and franchise side with national brands such as McDonald’s, Chipotle, Red Robin, CiCi’s Pizza and Carl’s Jr./Hardees.

Her development and business experience includes real estate, design, architecture, construction, project management, real estate legal, hiring & staff development, marketing, accounting, budgeting and cost controls.

As the Founder of the National Franchise Institute, Carolyn and her team of licensed experts share decades of franchise and development experience with new and emerging brands by focusing on three key areas:

  • Educating new franchise owners about the intricacies involved in leasing space and opening new franchise locations
  • Helping independent entrepreneurs decide if the franchise model is the best growth strategy for a concept they have created
  • Working with franchisors to value engineer new and existing concepts to maximize profitability for themselves and their franchise owners

Carolyn is also the author of the Amazon Bestseller Brick & Mortar Franchise Success: Know The Costs or Pay The Price.

Catherine Saar - CMO

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Catherine Saar has 20 years of experience marketing brands, leading and developing teams and launching complex programs in franchise and multi-tiered organizations. Her skill at considering the whole business and the whole person enables her to work with challenging audiences to create an environment of collaboration where results happen.

Catherine received her undergraduate degree from Stanford University in Economics and Communication and her MBA from UCLA’s Anderson Graduate School of Management in marketing. She has held senior management positions at a variety of companies, including Taco Bell Corp., Elements Massage, Dunkin’ Donuts, Smart & Final, and Fantastic Sams Hair Salons. She has also worked as a coach and consultant, helping professionals and organizations courageously create change in order to manifest the success they seek.

Jack Pearce - CFO

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Jack Pearce has over 35 years of executive management and consultant experience within multiple industries and with multiple franchise concepts. In 1990 he and his wife Diane acquired a Handle With Care Packaging Store franchise in Oakland and shortly thereafter opened a second unit in Berkeley, CA. This was the beginning of a long career as the principle operations, business management and field support consultant developing domestic US markets for multiple emerging franchise concepts.

In 1999 a venture capital group appointed Mr. Pearce as Chief Financial Officer and Chief Operations Officer of the national Packaging Store franchise and soon after he launched a new brand (Navis Logistics Network) to achieve accelerated growth and brand dominance in a redefined market niche. Jack brought to the table his franchise expertise in field support, business management, local area marketing and IT solutions on the individual unit (franchisee) level, in addition to franchisor level experience in financial analysis, strategic planning, franchise relations, acquisitions and resales.

Jack was employed as Executive Director of Franchise Integration at Annex Brands, Inc., a 950+ unit franchise organization with units operating in the US, Canada, Mexico and Japan. The company was comprised of eight unique brands within the mail and parcel, logistics and printing industries. Mr. Pearce played an integral role in the successful acquisition and integration of these multiple brand concepts into a single franchise support organization. Well known for his expertise in developing strong franchise relations and a collaborative culture, Mr. Pearce has been responsible for leading a variety of rebranding, emerging concept, vertical market transition and acquisition growth strategies.

Mr. Pearce is a long-standing member of the International Franchise Association (IFA) and serves on two national committees, Franchise Relations and Information Technology. Jack was elected Chairman of a Franchise Relations Committee Task Force and personally wrote and published the IFA Handbook “Effective Development of a Franchise Support Organization”. He is a Certified Franchise Executive (CFE) and frequently contributes articles published in the IFA's monthly magazine Franchising World which are available at www.franchise.org.

Jack Pearce has a B.S. in economics and psychology from Claremont McKenna College and an MBA with emphasis in finance and organizational development from the Atkinson Graduate School of Administration at Willamette University, Salem, Oregon. Currently, he is President and Principal Consultant at Next Level Consultant, LLC.

Michael J.Katz - Franchise Attorney

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Michael is a published author, lecturer, and teacher. Michael is a senior partner at Corporon & Katz, a law firm specializing in franchise, business and real estate law located in Centennial, Colorado.

Michael’s firm serves clients across the United States, Canada, and Australia. The firm delivers expertise and excellence with over 34 years of legal experience. The firm’s centralized location and low overhead enables Corporon & Katz to provide a high-level, sophisticated service at reasonable rates.

Mr. Katz is the Co-Author of the 8th edition of Franchise Bible published by Entrepreneur Press.

Bob Mieler - Franchise Concierge

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Bob serves our clients as our Franchise Hub Concierge.  His job is to streamline the franchise investigation and buying process by offering expert guidance, alignment of resources and assistance with the overall flow of the discovery and onboarding process. 

Bob served in the Unted States Navy and graduated from Ferris University with a B.S. in Marketing.  He has worked with the Franchise Hub executives in the franchise indsutry for over a decade and brings his passion for small business to each and every client.

Franchise Cocierge Benefits:

  • Keeping your process moving by tracking the steps to open your business.
  • Communication with all of the people involved in the process.
  • Confirmation and facilitation of meetings.
  • Understanding the franchise process and documentation.
  • Resources and options for business funding and financing.
  • Resources and navigation assistance for site selection.
  • Resources and navigation assistance for site build out and construction.
  • Resources and navigation assistance for vehicle leases.
  • Grand opening resources and assistance.